"Because of the complaints."
He opened a file. The same complaints he had come to investigate. Twenty-three reports. Different passengers. Different dates. Different employees. But the same terminal. Robert looked through them. "They're all from here."
"Yes."
"Most were already closed."
"Exactly."
Robert opened one. Complaint resolved — passenger educated on policy. Daniel frowned. "Who marked this resolved?"
Robert checked. "Customer Experience Compliance."
"Name?"
"Elena Voss."
Daniel's expression changed. Robert noticed. "You know her?"
"Yes."
"Is she involved?"
"I don't know."
Claire looked at the reports. "Some of those complaints were about me."
Daniel looked at her. "How many?"
"Three."
"Why weren't they escalated?"
"I don't know."
Daniel looked at Robert. "Pull the original versions."
Robert searched. The system loaded. Then displayed an error. FILE NOT FOUND. Robert frowned. "That's impossible."
"Try another."
He opened the next. Same message. Another. Same. Daniel leaned closer. "Someone deleted the originals."
Robert shook his head. "They can't be deleted."
"Why?"
"Because the complaint archive is immutable."
Daniel looked at him. "Then someone bypassed the archive."