Claire looked surprised. Daniel continued. "If I fire you because you treated me badly, someone else will simply do the same thing tomorrow."
He looked toward the passengers still waiting in line. "The problem isn't one employee."
Robert nodded slowly. "It's the culture."
"Exactly."
Daniel looked back at the screen. "And someone has been exploiting it."
They moved into a restricted office adjacent to the check-in area. Daniel closed the door. Robert activated a secure terminal. Claire remained outside. Daniel noticed. "She can come in."
Robert looked surprised. "Are you sure?"
"Yes."
"Why?"
"Because she witnessed what happened."
Claire entered cautiously. Daniel pointed toward a chair. "Sit."
She did. Daniel remained standing. "Claire, I want you to answer one question."
She nodded. "How many passengers have you treated like that?"
She looked down. "I don't know."
"Estimate."
"A few."
"Ten?"
"No."
"Twenty?"
She hesitated. "Maybe."
Daniel studied her. "Did anyone tell you to do it?"
"No."
"Did anyone reward you for it?"
"No."
"Then why?"
Claire took a long breath. "Because that's how everyone works."