Claire entered cautiously. Daniel pointed toward a chair. "Sit."
She did. Daniel remained standing. "Claire, I want you to answer one question."
She nodded. "How many passengers have you treated like that?"
She looked down. "I don't know."
"Estimate."
"A few."
"Ten?"
"No."
"Twenty?"
She hesitated. "Maybe."
Daniel studied her. "Did anyone tell you to do it?"
"No."
"Did anyone reward you for it?"
"No."
"Then why?"
Claire took a long breath. "Because that's how everyone works."
Daniel said nothing. She continued. "New employees are told not to waste time with difficult passengers."
"Define difficult."
"People who argue."
"People who ask questions?"
"Sometimes."
"People who don't look like they can afford the ticket?"
Claire lowered her eyes. "Sometimes."
Daniel nodded. "Thank you."